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Terms of Service

Last Updated: June 26, 2026

1. Agreement to Terms

Welcome to ONYX CLEAN (the "Service", "we", "us", or "our"). By accessing our website, obtaining a planning range, sending a quote request, or booking a confirmed cleaning service, you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Cleaning Standards & Checklists

We perform cleanings according to our standard checklist (available upon request or displayed during booking). A recurring plan starts with a Deep Clean to establish the baseline for later maintenance visits. For a one-time visit, we recommend a Deep Clean or Move-Out Clean, but it is not required — you may request a Standard Cleaning instead. Where a home has not been professionally cleaned within the previous 30 days, a Standard Cleaning is priced as an Initial Clean, which adds a catch-up labor allowance to that visit.

3. On-Site Price Adjustment (Excessive Dirt & Scope Policy)

Your flat-rate quote is based on the home details you provide — size, number of bedrooms and bathrooms, and general condition. If, on arrival, the home is materially different from what was described (larger, more rooms or bathrooms, or significantly dirtier than a standard maintenance clean), or is found to have severe clutter, mold, biohazards, animal feces, excessive trash, or post-construction debris that was not disclosed during booking, we reserve the right to:

  • Adjust the price before any work begins, with your confirmation, to cover additional work outside the submitted scope. If you do not accept the adjusted price, no work is performed and no cleaning charge applies.
  • Cancel the service immediately if the environment poses a health or safety risk to our team.
  • Charge a $50 cancellation/truck fee if the service cannot be performed due to undisclosed hazardous conditions.

4. Cancellation & Rescheduling

We schedule our professional cleaners in advance to guarantee stable work shifts. If you need to cancel or reschedule a booking, you must provide at least 24 hours notice. Cleanings cancelled or rescheduled with less than 24 hours notice will be subject to a $50 late cancellation fee.

5. Property Access & Lockouts

We must be provided with secure entry to your home (via lockbox code, keyless entry pad, physical key left with concierge, or someone on-site to open the door). If our cleaning crew arrives and is locked out of the home, we will wait for 20 minutes. If access is still not granted after 20 minutes, we will leave and charge a $50 lockout fee.

6. Liability & Damage Shield

ONYX CLEAN takes extreme care in your home. However, we are not liable for:

  • Pre-existing damage (such as water stains, loose grout, scratches on appliances, or unstable shelving).
  • Damage to extremely delicate or high-value items that were not declared in writing prior to service (including crystal chandeliers, heirloom paintings, unsecured artwork, or high-value antiques).
  • Personal injuries or damages resulting from client presence in the work area during cleaning.

In the event of proven negligence causing damage to your items, our liability is limited to the lesser of: the cost of repairing/replacing the item, or a maximum cap of $500 per booking.

7. Telecommunications Consent (TCPA)

By providing your phone number and checking the communication checkbox, you consent to receive automated messages, SMS notifications, and transaction-related updates from ONYX CLEAN. Consent is not a condition of purchase, and you can opt out of SMS messages at any time by replying "STOP".